Hospitality Lead

Overview

The principal role of the Hospitality Lead is to provide front-desk support. Hospitality Leads are critical to ensuring positive ongoing relationships, creating a welcoming environment for everyone, and upholding security practices to prevent unauthorized entries.

E1V has a strong and growing presence in the margins of the community. As such many people need love, support and help in many areas of their lives, i.e. physical, mental, emotional, relational and spiritual. This includes not only the people we serve, but also the people serving alongside us. Like every member of the staff team, the Hospitality Lead should engage people in a holistic way that helps to build authenticity and trust.

This is a new position in a new village, so the Hospitality Lead must be adaptable to changing circumstances and realities, and be willing to embrace new responsibilities as needed.

Requirements

  • Champion of vision, values, and culture of Everyone Village
  • At least a year of hands-on experience working with marginalized, at risk, economically disadvantaged, physically/mentally disabled, substance abuse/dual diagnosed and homeless individuals
  • Proven communication and organizational skills.
  • Ability to work in harmony with and serve a broad spectrum of humans
  • Exceptional model of personal integrity
  • CPR certification within 30-days of employment.

Priorities

While some specific responsibilities are spelled out later in this job description, the Hospitality Lead should tackle her/his duties with the following over-arching priorities in mind:

  • Grace Under Pressure – as the primary lead for the welcome center, handling stressful situations with a calm demeanor and pleasant manner is critical to building strong relationships. Patience and perseverance will be needed qualities.
  • Desire to Help – as the first point of contact between guests and our organization, the Hospitality lead must be motivated to help others. Making guests and Villagers feel welcomed and valued is a key to success.
  • Ability to Multi-task – the ability to multitask while keeping up with details for many humans — all at once — is imperative for Hospitality Leads. They need to be well-organized and mindful of current resources and ongoing requests.

Essential Functions

  1. Greet individuals upon arrival and departure, uphold the sign-in and sign-out process for all guests and Villagers.
  2. Answer incoming phone calls; coordinate incoming and outgoing mail and messages.
  3. Monitor surveillance equipment to prevent unauthorized facility entry.
  4. Support community partners and agencies providing service to the Village.
  5. Maintain a safe, inviting, comfortable, and welcoming environment.
  6. Coordinate supply distribution; maintain and stock common areas.

Duration / Compensation

Up to 40 hours per week at $20/hour. Paychecks are issued via direct deposit on the 15th and last day of each month. Eligible for PTO (paid time off) for sickness, holidays, and personal days. Covered under the EveryOne Church Workers’ Compensation policy.

Physical and Environmental Requirements

Position requires standing, walking, twisting, and bending. Must be able to lift up to 20 pounds. Simple grasping and hand manipulation required as well as reaching above and below shoulder level.

The statements listed are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of duties and requirements. This does not establish a contract for employment and is subject to change at the discretion of the employer.

Date Revised December 8, 2021